Job Description

Job Title: Senior Salesforce CRM Specialist - Production Support

Location: South San Francisco, CA (Onsite 3 days / Hybrid )

Job Type- W-2

Duration: Long Term

Key Responsibilities:

• Provide L2/L3 production support for Salesforce CRM, ensuring timely resolution of incidents, service requests, and user issues.
• Troubleshoot and resolve issues related to workflows, validation rules, triggers, flows, integrations, and data inconsistencies.
• Monitor system performance, identify recurring issues, and implement preventive measures.
• Collaborate with business users to understand functional problems and provide effective solutions.
• Work with development teams to analyze defects, propose fixes, and support deployment activities.
• Perform routine configuration updates including profiles, permission sets, page layouts, reports, dashboards, and flows.
• Ensure compliance with org-wide change management and release management processes.
• Support integrations between Salesforce and external systems using APIs and middleware.
• Maintain documentation for issue resolutions, configurations, and standard operating procedures.

Skills & Experience:

• 8+ years of hands-on experience in Salesforce CRM with strong understanding of Sales Cloud, Service Cloud, and core platform features.
• Solid experience in production support roles, preferably in a high-usage Salesforce environment.
• Strong skills in declarative configuration (Flows, Process Builder, Reports, Dashboards, etc.).
• Good understanding of Apex, SOQL, Visualforce, and Lightning Components (reading/debugging preferred).
• Experience working with integration platforms (Boomi, REST/SOAP APIs).
• Ability to analyze complex issues and provide quick, effective resolutions.

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