Sr Salesforce CRM Specialist - Production Support Job at Hirekeyz Inc, South San Francisco, CA

T0wxSkRnUWh5K0UyNmh6VExrM0YzY01jSGc9PQ==
  • Hirekeyz Inc
  • South San Francisco, CA

Job Description

Job Title: Senior Salesforce CRM Specialist - Production Support

Location: South San Francisco, CA (Onsite 3 days / Hybrid )

Job Type- W-2

Duration: Long Term

Key Responsibilities:

  • Provide L2/L3 production support for Salesforce CRM, ensuring timely resolution of incidents, service requests, and user issues.
  • Troubleshoot and resolve issues related to workflows, validation rules, triggers, flows, integrations, and data inconsistencies.
  • Monitor system performance, identify recurring issues, and implement preventive measures.
  • Collaborate with business users to understand functional problems and provide effective solutions.
  • Work with development teams to analyze defects, propose fixes, and support deployment activities.
  • Perform routine configuration updates including profiles, permission sets, page layouts, reports, dashboards, and flows.
  • Ensure compliance with org-wide change management and release management processes.
  • Support integrations between Salesforce and external systems using APIs and middleware.
  • Maintain documentation for issue resolutions, configurations, and standard operating procedures.

Skills & Experience:

  • 8+ years of hands-on experience in Salesforce CRM with strong understanding of Sales Cloud, Service Cloud, and core platform features.
  • Solid experience in production support roles, preferably in a high-usage Salesforce environment.
  • Strong skills in declarative configuration (Flows, Process Builder, Reports, Dashboards, etc.).
  • Good understanding of Apex, SOQL, Visualforce, and Lightning Components (reading/debugging preferred).
  • Experience working with integration platforms (Boomi, REST/SOAP APIs).
  • Ability to analyze complex issues and provide quick, effective resolutions.

Job Tags

Similar Jobs

LaSalle Network

Entry Level Financial Analyst - Chicago Ridge Job at LaSalle Network

 ...solutions across North America. Our clients continued growth has created an exciting opportunity for a Entry Level Financial Analyst Candidateto join their finance team and help drive strategic financial decisions. This role is back in the office four days a week... 

ATCC

Scientist, Biomedical Genomics Job at ATCC

 ...interpreting large, complex datasets, alongside an understanding of genetic influences on health and disease, bridging data science and...  ...Employee Assistance Program offering around-the-clock counseling ~ Financial security: ~401(a) (6% employer contribution) and... 

Strategic Solutions Unlimited, Inc.

Inventory Specialist Job at Strategic Solutions Unlimited, Inc.

 ...commercial clients. We are a solutions-based company, that is veteran owned and operated by military-minded professionals with decades...  ...for Inventory Specialist to support the Department of Veterans Affairs Medical Centers. This opportunity is contingent upon awarded contract... 

CornerStone Staffing

Data Entry Specialist Job at CornerStone Staffing

 ...Detail-obsessed? Excel whiz? Join a team where precision powers public safetyand your skills make a real impact every day! CornerStone Staffing is hiring for Data Entry Processors in Mesa, AZ! Data Entry Processor Location Mesa, AZ | Onsite Compensation & Schedule... 

Gulfstream Strategic Placements, LLC

Project Manager Job at Gulfstream Strategic Placements, LLC

 ...Superintendent / Project Manager in San Antonio, TX We are a Mid-Sized Commercial General Contractor in TX and specialize in federal government projects throughout the US. The ideal candidate will be local in San Antonio, have stable work-history, and have extensive...